Common Questions

What is your 'Concierge' program?

As soon as you become our patient, you're automatically enrolled in The Millennium Concierge Program.  What does this mean? For refill encounters,  you simply text or call your designated patient liaison with no hold time.   Your prescription is prepared and mailed directly to you.  And, if you would prefer, we can even mail your prescription to the pharmacy.  The pharmacy fills your prescription and mails the bottle of medication directly to your door. The convenience is unbeatable. No more waiting rooms. No more driving across town.

What should I bring to my first appointment? 

Please make sure that you arrive to the physician’s clinic at least 15 minutes before your scheduled appointment time so that you can complete the necessary first visit paperwork. To save time, you can also print the New Patient Forms located on our forms page and bring them filled out to your appointment.
 

How do I know if I have ADD/ADHD? 

Common symptoms of ADD/ADHD include an inability to complete tasks, beginning several tasks and finding none of them finished, irritability in social settings, etc.  There is an ADD/ADHD Assessment that can determine whether you suffer from this condition.  You can take the assessment here by completing the ADD/ADHD Assessment and emailing it to our office. 
 

How is the doctor-patient relationship different here, compared to other hospitals or clinics? 

Our staff members are leaders in providing patient-focused care. We take the time to listen to patient's concerns and address any questions they may have. We are a physician’s clinic that values all of our patients and appreciate the long-lasting relationships we create with them. 
 

How will I pay for my care?  

We do not accept insurance and will require you to pay at the time of your visit.  However, if you have PPO insurance, we will submit a reimbursement form directly to your insurance company on your behalf for which they will reimburse you directly the amount they would cover; the average reimbursement averages 63% of your visit cost.  We're happy to take care of the paperwork for you. We accept Cash, Debit Cards, and credit cards.
 

What is your cancellation policy?

We require a 24 hour notice to cancel all appointments. Please be sure to contact us if you will not be able to make your scheduled appointment with your medical doctor to avoid having to pay a cancellation fee. 
 

How can I get a hold of my medical doctor? 

We take pride in our doctor-patient relationships and schedule plenty of time for you to get all of your questions answered.  You can reach us via phone, fax or email. Once a patient, you'll be given a number you can also text that goes directly to your patient liaison. 
 

Do you allow same day appointments? 

We happily offer same day appointments, upon availability. 
 

What are your office hours of operation?

Monday through Friday.  9 a.m. to 5 p.m.  We close for lunch from 12:30 to 1:30 p.m.

 

Please feel free to contact us for any additional, confidential information information you may need. 
Call 310.360.5917 or email us at info@MillenniumMedicalAssociates.com